Trying to find my router's wan mac address

[Barbera]

Hello.

I hope someone can help me.
I've bought a wireless router for my broadband but I can't get it to work!

I called blueyonder's support line and I've been told that they need my 'wan mac address'. The man on the phone told me that this is found on the bottom of the router.
I gave him that mac address and he added it onto my account but it still wouldn't work after 2 days.

I called back and I was told that they can't help me further and he mentioned that a router has more than one mac address and I need to look in the router's setup.

I ran the setup disc but no mention of a wan mac address.
I've tried Belkin's web site and that doesn't show how to it either.

Is anyone there before I give up and take this back to the shop?

[NHH]

Hi Barbera,

Generally the MAC address on the bottom of the router is usually the LAN MAC address. This isn't the one that Blueyonder will want

To make sure you got the WAN MAC address you need to open up the router's config pages.
To open up the config pages on your router, With the router plugged into your PC, enter the router's LAN IP address in your web browser's address bar.

'How do you find that?' I hear you ask...

[1] Follow the instructions for finding your IP address here---> www.nethomehelp.co.uk/howto/findip.htm
[2] When you've brought up those details, the router's IP address will be listed as the DHCP Server (usually something like '192.168.0.1')
[3] Open your web browser and type that IP address into the address bar
[4] This should now open up the router config pages
[5] If it needs you to login.. most routers just require admin with no password unless you've set it to something else.. or if you haven't set it yourself, the default username & password will either be printed on the back of the router or in the router documentation.

Now explore these pages and find your router's WAN or Internet MAC address.

Tip: Most modern routers will have a MAC 'cloning' feature where the router copies the MAC address from your computer's network connection. The idea behind this is that you don't have to register the router's MAC address. Try it.
Tip2: Have your cable modem powered off while you do all this.

I hope all that stuff sorts you out... Good Luck

Vin

[barbera]

Thanks Vin
I followed your instructions last night and the router is now working perfectly.
I cloned the mac adderss as you suggested and that got the thing online without having to register anything.

Thank you very very much!

I'll know where to come next time

B.

[Bablur]

i m greatful that i read that. thank you so much vin. it solved my problem..